We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when it was received, untried or unused, the packaging of the product and additional gifts undamaged, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at momococodiy2025@outlook.com. Please note that returns will need to be sent to the following address: UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Please confirm in advance that your return application has been approved. If the returned product is not approved, it will not be accepted. Please be sure to email us in advance

You can always contact us for any return question at momococodiy2025@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/Non-returnable items
Personalized items (such as special orders or personalized items) and personal care items (such as beauty products). It is the customer's responsibility to choose the right size. If the size is incorrect, no refund or exchange will be made. You can contact us and we will be happy to help you, customers can buy replacement nails to replace the inappropriate nails. We also do not accept returns of dangerous goods, flammable liquids or gases. If you have questions or concerns about specific products, please contact us.

Sorry, we do not accept returns for specials or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at momococodiy2025@outlook.com.